REFUNDS & CANCELLATIONS
SH Ayurveda hopes that you never have to cancel or return a product. At the same time, we would be there to help you whenever you do so due to certain circumstances. As a first step we are laying out our cancellation and return policy to take care of your hassles.
ORDER HAS NOT BEEN SHIPPED YET: Any order which has not been (dispacthed)can be cancelled partially or fully. The amount paid by you (if it is a prepaid order) would be refunded to you and should reflect in your account within 7-10 days.
ORDER WAS DAMAGED WHEN RECEIVED: We take utmost care while packaging to ensure that the product reaches you the way you had seen it on our website. However, due to situations beyond control, the items delivered might get damaged in transit. We would replace or cancel your order under such circumstance. We would request you to inform us of the damage within 48 hours of receipt of order.. Any refund would happen only after proper check of the damaged material.
INCORRECT ITEMS RECEIVED: We are proud of the robustness of our fulfillment process and the right shipment would reach the right person at the right place. In case you receive items that are different from the ones you ordered, we will send the right items to you right away. Please send us an email at Support@swamiherbalayurveda.com with the order ID and complaint details. We would respond to it in 48 hours. We would try and reverse pick up the product from your location wherever possible, at other locations we will try and find a mutually agreeable solution. Refund or replacement would be processed after the item has been shipped back to us.
Any other reasons for cancellation or return would be handled on a case to case basis Following shall not be eligible for return or replacement
1. Damages due to misuse of product
2. Incidental damage due to malfunctioning of product
3. Any consumable item which has been used or installed
4. Products with tampered or missing serial / UPC numbers
5. Any damage / defect which are not covered under the manufacturer’s warranty
6. Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered
Refunds are made as follows:
1. If the payment was made in cash then the refund is made in the form of coupon codes.
2. If the payment is made using a credit/debit card (or any form of net banking) then the amount is credited back to the same account from which the payment was made.