Support Policy

Swami herbal Ayurveda's primary approach in supporting our customers is through the "Contact Us" function that is available within the on our site. To ensure we are consistently achieving best-in-class customer service via Intercom, we have implemented Instant Voice response 24*7 even in non working hours your call is registered with us and we will get back to you within 12-24 hours if your call is missed. Our support team's average time to first response time is about 15 seconds.

OUR HOURS OF OPERATION:

• Standard Support Hours:

  • Mon. - Sat. 10am to 5:30pm IST

  • Anticipated response immediately from time of receipt

• Non-Standard Support Hours:

  • Anticipated response will be addressed within 12 hours from time of receipt from 5:30pm - 9:59am IST

  • Between 5:31pm - 9:59am IST the rep is not deemed to respond.

Please note: The times of "anticipated response" are self-imposed time-frames, if we wish to revisit them, we may certainly do so, yet service levels should never fall below our documented Support and Response Time Service Levels.

SH Ayurveda's Support contact:

Mail Us - support@swamiherbalayurveda.com

Call Us -  8006867681